Again am getting the same dump error daily at same time.
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Re: Function module "/SSF/CALL_SUBROUTINE_RFC" not found.
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Use Charm without transport management
Hi. I have a client who want to replace their very old change management system with Solman. It is already installed but so far they have not used Charm.
They want to use it just to approve things from dev into QA and then into production. They do not want to actually manage transports though, for various reasons they are 100% sure they just want approvals, not transports.
All the guides on setting up Charm talk about setting up transport routes first though.
My question is, is it possible to set up Charm and get approvals on RFC's and / or NC's without setting up TMS?
Thanks a lot,
Dave.
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Re: Use Charm without transport management
Hello David,
Answer is yes it is possible and I do have implemented this well where customer are looking for change management process and ofcourse solman provides ITIL based process.
Further,
You can configure RfC and Admin Change/General Change or copy of them as per your requirement
thus, you don't have to configure or setup Normal and Urgent change from standard here in this case.
Please note only normal and urgent change are provided with TMS connection.
I hope this clarifies.
Thanks
Prakhar
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Re: Use Charm without transport management
Hi David
Yes, it is possible but you had to link you domain with solman somehow.
You can then create a copy of admin change or general change and customize it with your own values.
this way you can achieve it for documentation purposes.
tnkx
Rishav
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Re: Best practices - Central correction note of SAP Solution Manager 7.1 - SP12
Always welcome and have a nice day ahead 
Thanks
Prakhar
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Re: SLA configuration for 3 different teams in SolMan
Hi Neni,
Yes it is possible through various ways and without development
You can refer my below blog series with steps to set it up
How To - Configure Multiple SLA based upon MLC in IT Service Management - Part1
How To - Configure Multiple SLA based upon MLC in IT Service Management - Part2
How To - Configure Multiple SLA based upon MLC in IT Service Management - Part3
hope this solves
Thanks
Prakhar
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Re: Use Charm without transport management
Thank you both. We have it set up then, we have copied the standard RFC and have our own type, and it is starting a workflow and we have the change manager as the approver in the RFC.
However the workflow has no agent and no one can approve it.
Any ideas what could be missing?
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Re: Use Charm without transport management
Hi David
There is no agent here but partner called Change Manager whom you can provide Change Manager roles to authorize change request.
Further SAP delivered workflow or ChaRM workflow is entirely different from ABAP workflow.
the processing happens in charm via actions chaning status etc.
check below wiki with lot of doc along with some demos to help you further
You can share more details to help you further, if above is not sufficient.
Thanks
Prakhar
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Re: How to Configure STMS on SOLMAN ( CHARM settings )
Hello Syam,
You can refer my post here
How To - Configure ChaRM on Single Managed System with multiple client for PoC(Part1)
How To - Configure ChaRM on Single Managed System with multiple client for PoC(Part2)
Further kindly check the below as well.
Home - SAP Solution Manager Setup - SCN Wiki
I hope above helps and resolve it not revert with exact issue you are facing so that we can assist further.
Thanks
Prakhar
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Re: /SDF/E2E_CCMS_MTE is banned.
Hello
Yes, thats another way to release the extractor
Thanks
Rishav
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Re: Automatically change message processor field in ITSM
Hi Felipe
Yes its possible but may be you will not get 100% result.
Please proceed as follow, you can change the support team on particular status with the reported by field. You can perform this by BRF+ .
In decision tree try to give these below values and then you can define the support team.
Thanks
Rishav
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Re: Service Desk - send notification on text log change
Hello together,
the condition NEW_TEXT_FOUND is working fine, also when using custom action definitions.
The most important thing is that in the standard procesing class for this action CL_SDK_DOC_PROC_CRM_ORDER->CRM_ORDER_EXEC_SF_WL the table for the watchlist is read to determine the recipient of the notifaction message.
If you do not use the watchlist feature (in case you are working on WEB UI, where it is not available) you can create your copy of the processing class and put in your custom code to determine the partner which should receive the notification (e.g. processor).
BR
Hannes
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Earlywatch reports displaying additional data from another system
Hi all,
I have successfully created my managed systems in solution manager, I have...
HAD dev system
HAQ test system
HAP prod system
The problem is that the earlywatch reports for HAQ and HAP are including data from HAD. HAD is not referenced anywhere in the HAQ or HAP solution manager configuration - I have deleted and reconfigured the managed systems and the EW reports twice but still the HAD references remain in the reports. .
As the screen shot below shows, it seems to be picking up HAD as a 'related SID' - does anyone know where this is defined?
In solution manager if you maintain the system rather than configure it there is a section for 'related components' but there is nothing defined in there.
The only link with HAD is that it is the transport system domain controller - but surely it wouldn't include HAD in the other reports because of that?
Any suggestions most appreciated.
Thanks
Claire
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Re: ITSM - Sent email notification on priority change
Hello Vignesh and Rishav,
Thanks for your response. But client had already closed that requirement so I can not test it right now. But yes I guess your inputs will work. I will update here if ever I get chance to set and test this setting.
thanks,
Sunny
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Re: ITSM - Sent email notification on priority change
Hello Sunny,
Anyways good luck...
In case if you work with this in future, let us know the results.
Thanks,
Vignesh
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Re: Solution Manager Adapter for HP QC (12)
It will always be a .SAR file.. you need to ask your Basis team to install this plug in on solman.
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Re: ITSM - Sent email notification on priority change
Standard doesn't have any parameter in the PPF to determine the priority change.
You can create an implementation on badiCONTAINER_PPF to set your own parameter similiar to STATUS_CHANGE.
the logic is to compare the new value and old value from CDPOS with the Object GUID of the ticket with field name PRIORITY and change indicator has U.
we have to use CDPOS table because unlike the status change we don't have a seperate table were the changes to priority is entered.
Regards,
Dillip
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Re: Earlywatch reports displaying additional data from another system
Hello Claire,
Is there a DB connection to HAD on DBACOCKPIT?
Regards,
Yuksel AKCINAR
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Re: Earlywatch reports displaying additional data from another system
Yes there are connections to all three systems in DBACOCKPIT; all tests work successfully.
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Re: ChaRM with multiple production clients and status dependent import.
Hello Roger,
Hope Retrofit as helpful to you.
If possible, also comment your knowledge gained during the configuration as others may get benefited...
Thanks,
Vignesh
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