Dear Rakesh,
Follow the below steps
- Check whether your Enterprise manager is running or not with EMctrl script, if not they start your Enterprise manager.
- If your Enterprise manager is running, then retry to assign the diagnostic agent once again.
Also follow the steps suggested by Ruth Reilly
With Regards
Ashutosh Chaturvedi
Thanks Ruth and Ashutosh,
After performing the the step 3. Configure CA Introscope the issue got resolved.
Thanks,
Rakesh B
Hello,
I am trying to configure System Preperation for Solution Manager 7.2 SP01 and getting below error on Support Hub Connectivity.
I created a TECH-USER and activated it. When I run "Configure Consumer Proxies and Log. Port" step system gives below error.
Web service ping failed for logical port LP_SISE_SUPPORTHUB, proxy CO_SISEHUB_MI_O_AS_PUT_EXTERNA
Web service ping failed for logical port LP_SISE_SUPPORTHUB, proxy CO_SISEHUB_MI_O_S_SHB_LIST
Web service ping failed for logical port LP_SISE_SUPPORTHUB, proxy CO_SISEHUB_MI_O_S_SHB_GET_EX
What could be the reason of the error.
Can you help about the issue, please?
Thanks and Regards,
Yuksel AKCINAR
Hi Elena
As far as I know, to enable the requirement, you may need to use multiple solution.
And control user access using solution authorization D_SOL_VSBL.
Solution A is for region or plant xxx (monitor ABC)
Solution B is for region or plant yyy (monitor XYZ)
User who has access solution B cannot see alert from solution A monitor ABC.
User who has access solution A cannot see alert from Solution B monitor XYZ.
If the requirement requires many segmentation, this idea is not realistic.
But if it is few segmentation, this maybe 1 of the possible solution.
Best Regards
Keiji Mishima
Hi Krishna,
I was informed this morning by package owner that ACP is released. So you should also be able to continue in same Maintenance Transaction.
Best Regards,
Gaurav
Hi Keiji,
Unfortunately the default queries don't have any filters on, and as such, even if the user only has authorization for a certain solution, alert data from other solutions are also visible before setting any filters. If one wants to add a filter to the query, only the solution that the user have authorization to can be chosen.
Thanks and regards,
Aleksi
Hi there,
SUM doesn't have the installation concept. The SAR file content just need to be extracted to a folder anywhere outside the SAP product installation folder, and then run the startup batch file.
What product are you trying to update/upgrade?
Regards,
M
Issue got resolved ,i was trying to run the program RLMDB_SAP_CR_REPAIR_LMDB with created namespace sld\temp and i changed it to default (sld\active) and updated CR content .and reconfigured the SLD and ran the program RLMDB_SAP_CR_REPAIR_LMDB in background ...took a while ..but bingo 
,after finishing the batch job i could able to activate Synchronization Connections between SLD and LMDB.
Thanks Experts for your fine support..
Thanks & regards,
Anoop.
Hello Steven,
SUM --- Name itself indicates Software Update Manager... is used for upgrades.
For installations you can you SWPM--- Software Provisioning Manager.
Download the software and use SAPCAR for uncaring the software.
Regards,
Leela.
Hello,
The first screen in the Wiki says you have to use SOLMAN_SETUP , and SOLMAN_SETUP itself has a guided procedure which explains every step. The Wiki offers you a demo for SOLMAN_SETUP as well:
https://websmp202.sap-ag.de/~sapidb/011000358700001167622011E
After the general configuration has been done, there are several separate guides for different features of the ITSM scenario. As they are optional, there are steps for each feature. Each feature (Multilevel categorization, ERMS inbound email, etc) is presented in a step-by-step format.
From my point of view, it might be a little difficult to find at first, but there are plenty of step-by-step documents in the Wiki, and it should be possible to configure ITSM based on the documents in the Wiki.
Best regards,
Miguel Ariño
Dear Steven,
You have to use SUM SP14 Patch <X> to update the support pack in Solution Manager 7.1.
SUM SP15 will be used for SAP Netweaver 7.5 system upgrade and patching.
We are still running SM 7.1, according to the PAM matrix it only support JVM 4.1, however SUM required java 6 to run.
SM 7.1 means SAP Solution Manager 7.1 right? SUM itself requires a JAVA JRE 8 pl 57 to launch the window of SUM. SM 7.1 will still required sapjvm 4.1 which will be used by the SM 7.1 system only.
Moreover , if you want to install the system SM 7.1 then you need a SWPM as SWPM is only used for installation and SUM will be used for upgrade and patching the SAP system.
You need to run the SUM tool where CI instance of your SM 7.1 is running.
With Regards
Ashutosh Chaturvedi
Hello Martina,
I'm so sorry, but my system doesn't get any scheduling information from the SAP CPS. The problem is, that periodic jobs (e.g. every minute) will not be scheduled in the ABAP system periodically.
Can I use the Job monitoring feature with an external scheduler SAP CPS and the free license?
Best Regards,
Jan
Hi Team,
I am struck with the below scenario.Kindly help.
We are using Solution Manager 7.1 for
1.Triggering email alerts when IRT and MPT exceeds a 70% and 100% of elapsed time.
2.Trigger an email to User when the status of the ticket is changed.
Kindly help me how to achieve this.
Actions completed.
1.I have completed the email trigger functionality for status change of the ticket (say from Customer action to Inprogress).But am able to trigger mail only when the status moves to In progress.I have followed the instructions as per the Blog.
Kindly find the status conditions i have configured.
Regards,
Mallesh
Hi All,
Still getting error in dispatcher. Kindly let me know if there is a way to set the static hostname for AWS instance (SUSE LINUX)
Thanks and Regards,
Mathan A
I found this thread:
Turn off CSOL for Defects (SMTM) or Project Level
There it is mentioned that this is not possible...
I am receiving the following question more and more from customers.
Is there anyone who can give me some info on this please?
Hi Team,
I have followed the step by step documentation for the configuration of the email based on the IRT and MPT timings.
I have done all the steps mentioned in the document.
SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
Kindly let me know whether I missed any of the important config steps.I am not able to see any mails getting triggered in SOST.
I am filling the message processor while filing the tickets.
Action logs
Background Jobs are getting completed.
Regards,
Mallesh
Dear Mathan,
Have you check the link Amazon EC2 Linux Static Hostname
With Regards
Ashutosh Chaturvedi
Dear Experts,
My Question is Simple as Above :
Can We Install (Enterprise Service repository) ESR For SAP Netweaver CE On our Solution Manager ?
Our Solution Manager Is 7,1 with the latest Stack.
Thanks.
Regards.
Ahmad Salam.
Hello together,
the systemuser WF-Batch of our system sends empty e-mails as receipt if a new e-mail arrives in our solution manager.
Is there somewhere a checkbox that regulates the automatic reply performed by this user?
Can anyone help?
Best
Lucas