Hi Jansi,
I have been reading your proposed blog post but i believe we already did all the necessary steps to implement 3rd party service desk.
The problem we are facing is once the 3rd party service desk is set-ip adn connected and you can send incidents, that part is tested positive.
We have problems when trying to send an incident with attachment to 3rd party service desk. The incident is interfaced but without attachment...
Any other suggestion?
Regards
Ann
Hi Chris,
thanks for your answering. Nice to here that there is an OSS already opened. When SAP will post solution for this, can you write it down to the thread? 
would be great!
Kind Regards,
Robert
Hi,
Imran Mohammed wrote:
as mentioned and as we are all aware, the std jobs imports to QA system all the TR irrespective of TR type. However, is this possible that i schedule this job in background with some link to project phase. Lets say, when the phase of project is "In Dev. With release" this job should import ToC and when phase is "Test" this should import original TR.
its the default functionality in Charm.
If you are in In Dev with release - Only TOC relased and when you set the status "Successful Test" in Change document then your orginal TR get relased.
Import_All job import the request already in q, and urgent changes and TOC. once TOC get confirmed after that your orginal TR released and imported to QA and moved to PRD buffer.
Please check,
https://websmp108.sap-ag.de/~sapidb/011000358700000478072011E/index.htm
Can you give usecase for your scenario. because I feel, as soon as you make the change document "successful test" , next step is the test phase only. so I could say default function of Charm itself perfect.
Thanks
Jansi
Hi,
I havnt get into this in live, best connect with Sneha the owner of the wiki, might be she can help you for custom builds.
Regards,
Jansi
Hi Nitu,
Though it's not recommnded but still you can generate solman key without using solution manager. Following is the VBS script which you can use to generate the same. Save the following context in notepad file and save as "SolManKeyGen.vbs" and ENJOY ..
''''''''''''''''''''''''''''''''''''''
' Solution Manager Key Generator '
'Save to SolManKeyGen.vbs and execute'
' '
''''''''''''''''''''''''''''''''''''''
'-------------------------------------------------------
Dim SIDs, SNs, SERVs, msg, ENDs, KEYs
msg="System ID (3 chr.)"
SIDs=InputBox(msg,"Solution Manager Key Generator")
msg="System Number (2 dig.)"
SNs=InputBox(msg,"Solution Manager Key Generator")
msg="Server Name (max. 15 chr.)"
SERVs=InputBox(msg,"Solution Manager Key Generator")
KEYs=SolManKeyGen(SIDs, SNs, SERVs)
msg="Solution Manager Key"
ENDs=InputBox(msg,"Solution Manager Key Generator",KEYs)
'-------------------------------------------------------
Function SolManKeyGen(SIDst, SNst, SERVst)
Dim SIDSNhex(5)
Dim SERVhex(15)
Dim reshex(5)
SIDSNstr = UCase(SIDst) + UCase(SNst)
SERVstr = UCase(SERVst)
For arrcnt = 1 To 5
SIDSNhex(arrcnt) = Asc(Mid(SIDSNstr, arrcnt, 1))
Next
For arrcnt = 1 To Len(SERVstr)
SERVhex(arrcnt) = Asc(Mid(SERVstr, arrcnt, 1))
Next
For arrcnt = Len(SERVstr) + 1 To 15
SERVhex(arrcnt) = 0
Next
If (Len(SERVstr) > 0) Then
If (Len(SERVstr) < 5) Then
For arrcnt = Len(SERVstr) + 1 To 5
SERVhex(arrcnt) = Asc(" ")
Next
End If
End If
If (Len(SERVstr) > 5) Then
If (Len(SERVstr) < 10) Then
For arrcnt = Len(SERVstr) + 1 To 10
SERVhex(arrcnt) = Asc(" ")
Next
End If
End If
If (Len(SERVstr) > 10) Then
If (Len(SERVstr) < 15) Then
For arrcnt = Len(SERVstr) + 1 To 15
SERVhex(arrcnt) = Asc(" ")
Next
End If
End If
For arrcnt = 1 To 5
reshex(arrcnt) = ((((0 Xor SIDSNhex(arrcnt)) Xor SERVhex(arrcnt)) Xor SERVhex(arrcnt + 5)) Xor SERVhex(arrcnt + 10))
Next
reshex(1) = reshex(1) Xor 84 Xor 0
reshex(2) = reshex(2) Xor 131 Xor 11
reshex(3) = reshex(3) Xor 194 Xor 46
reshex(4) = reshex(4) Xor 52 Xor 105
reshex(5) = reshex(5) Xor 119 Xor 188
hexstr = "0123456789ABCDEF"
resstr = ""
For arrcnt = 1 To 5
hihex = reshex(arrcnt) \ 16
lohex = reshex(arrcnt) Mod 16
resstr = resstr + Mid(hexstr, hihex + 1, 1) + Mid(hexstr, lohex + 1, 1)
Next
SolManKeyGen = resstr
End Function
Regards,
Nilutpal.
Hi Joyca,
You may check if this note will solve your concern.
Note 1850632 - Fuzzy search inconsistent on KA's with attachments
Sherwin Casaol
Hello Marilia,
You can check under workcenter (tcode: solman_workcenter)
SAP Solution Manager Configuration ->Managed Systems Configuration Refer setup guide to know the procedure. Hope below note will help you to get this information.
Note 797147 - Wily Introscope Installation for SAP Customers
Regards,
Tushar
Since you have detailed your situation clearly let's assume few things
1) You have Gone Live and perfoming regular Maint. Activities (Support Mode).
You have 2 options here,
a) To change the business process structure in a solution, you can use a maintenance project instead of making changes directly to the solution
Assign a maintenance project to a solution, and then enable the Check-out/Check-in‟ functionality.
The Check Out/In procedure is for business processes, redocumentation/changes from the Solution Directory to Maint Project. These changes are then performed in a maintenance project linked directly to the solution.
b) Make use of ChaRM for creating a Change Request in the Solution Directory. More relevant for your scenario, I guess.
2) You are implementing a project (Ongoing Implementation mode)
Let's assume, you are still implementing projects and far from Go Live and you want to make use of chaRM with SOLAR02. You can still do it using
Service Messages Tab in SOLAR02. You can create CR for any of thr Business Process nodes usnig this option.
Regards,
Vivek
I found the answer to my own question.
The Solution Manager Server I have access to has no SP installed at all. This means sm_crm did not exist at that time. The old version of ChaRM was still in use : I had to access it through DSWP.
This means the server does not fit my needs for training with the new version of ChaRM.
While I understand it was my mistake for not noticing that no SP was installed when we ordered the server, I would like to say that idesaccess.com has horrible customer service as they were completely unable to provide me with that answer. The only thing they did was blame me for being ignorant but they were as well!
Thanks to everyone who tried to help me through this.
Regards.
OK, I've tried a domain installation, by leaving the default "localdomain". But now I'm getting the
following (even more ridiculous) error:
Component OraDbBuild: Context parameter dbSid must be a nonempty string of length length = 8.)
I tried to google it, but nothing at all... P;LEASE HELP MEEEEEEE..... :-)
One small addition: I am still getting the following warning:
Soft resource limit nofile (limit on files one process can open at a time) for group sapsys
should have a value larger than or equal to 4096 on Linux if a Java EE engine is used. Current
value in /etc/security/limits.conf: not available. See also SAP Notes 722273 for Red Hat, 767814
for SLES 8, or 797084 for SLES 9. (Updated 2005-06-24)
I have this in my /etc/security/limits.conf:
| @sapsys hard nproc | 32800 |
| @sapsys soft nproc | 32800 |
but still getting the warning, not sure whether it's related...
Hi everybody,
thanks for your replies and suggestions, unfortunately none of this could solve the problem:
@Sudheer G - I am installing the original oracle 10.2, which is coming with SAP. I have Oracle patch 10.2.0.5 prepared to install during the installation.
@ - I found Note 1300538 yesterday. The proposed solution:
Restart SAPinst using command line option SAPINST_SKIP_ERRORSTEP=true. On the "What do you want to do" screen, choose "Continue with the old option" returned exactly the same error.
From the thread you sent me:
./sapinst IS_HOST_LOCAL_USING_STRING_COMPARE=true SAPINST_USE_HOSTNAME=<hostname>
This doesn't work either, when I try it, I am getting the following error:
Inconsistent value of property SAPINST_USE_HOSTNAME for toplevel component NW_Onehost|ind|ind|ind|ind. Previous value: '', current value: '<hostname>'.
Perhaps this might be caused by the fact, that I've chosen not to do a domain installation ... ??
Hi Nisha,
We have installed SAP Management modules immediately after Wily installation.
SAP Host agent is on the latest version 159.
IntroscopeEnterpriseManager.log
INFO: Application context successfully refreshed (OsgiBundleXmlApplicationContext(bundle=com.wily.apm.em.monitor.isengard, config=osgibundle:/META-INF/spring/*.xml))
8/06/13 06:36:39.162 PM AST [INFO] [main] [Manager.EMWebServer] Deployed web application: CA Styles r 2.1
8/06/13 06:36:39.259 PM AST [INFO] [main] [Manager.EMWebServer] Deployed web application: CA Styles R5.1.2
8/06/13 06:36:39.511 PM AST [INFO] [main] [Manager.EMWebServer] Deployed web application: Wily APM Axis and Muse Web services
8/06/13 06:36:39.732 PM AST [INFO] [main] [Manager.EMWebServer] Deployed web application: CEM URL Adapter
8/06/13 06:36:39.867 PM AST [INFO] [main] [Manager.EMWebServer] Deployed web application: Workstation WebStart
8/06/13 06:36:39.903 PM AST [INFO] [main] [Manager.EMWebServer] Deployed web application: Isengard HTTP Tunneling Server
8/06/13 06:36:40.027 PM AST [INFO] [main] [Manager.EMWebServer] Deployed web application: Introscope Online Documentation
8/06/13 06:36:40.434 PM AST [INFO] [main] [Manager.EMWebServer] Deployed web application: Introscope WebView
8/06/13 06:36:50.742 PM AST [INFO] [main] [Manager.ManagementModule] Loading Management Module "Triage Map Configurations"
8/06/13 06:36:50.762 PM AST [INFO] [main] [Manager.ManagementModule] Loading Management Module "SOA Performance Management"
8/06/13 06:36:50.821 PM AST [INFO] [main] [Manager.ManagementModule] Loading Management Module "ChangeDetector"
8/06/13 06:36:50.947 PM AST [INFO] [main] [Manager.Bootstrap] Load all Management Modules complete.
8/06/13 06:36:51.001 PM AST [INFO] [main] [Manager.HighConcurrencyTransportServer] Starting High Concurrency Transport Server
8/06/13 06:36:51.024 PM AST [INFO] [main] [Manager.Dispatcher] Started Dispatcher 1
8/06/13 06:36:51.038 PM AST [ERROR] [main] [Manager.Acceptor] Failed to bind to server socket
java.net.BindException: Address already in use
at sun.nio.ch.Net.bind(Native Method)
at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)
at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)
at com.wily.isengard.postofficehub.link.server.Acceptor.<init>(Acceptor.java:72)
at com.wily.isengard.postofficehub.link.server.ConnectionListenerFactory.create(ConnectionListenerFactory.java:31)
at com.wily.isengard.postoffice.server.PostOfficeHubServer.startIncomingConnectionListener(PostOfficeHubServer.java:261)
at com.wily.isengard.postoffice.server.PostOfficeHubServer.startAllIncomingConnectionListeners(PostOfficeHubServer.java:235)
at com.wily.isengard.postoffice.server.PostOfficeHubServer.acceptIncomingHubConnections(PostOfficeHubServer.java:103)
at com.wily.isengard.api.server.IsengardControllerServer.acceptIncomingConnections(IsengardControllerServer.java:207)
at com.wily.isengard.api.samplemain.SampleMain.acceptIncomingConnections(SampleMain.java:117)
at com.wily.introscope.server.enterprise.EnterpriseServer.initialize(EnterpriseServer.java:703)
at com.wily.introscope.server.enterprise.EnterpriseServer.doStart(EnterpriseServer.java:360)
at com.wily.util.ALifeCycle.start(ALifeCycle.java:86)
at com.wily.introscope.server.enterprise.EnterpriseServer.<init>(EnterpriseServer.java:303)
at com.wily.introscope.server.enterprise.EnterpriseServer.<init>(EnterpriseServer.java:282)
at com.wily.introscope.server.enterprise.EnterpriseServer.start(EnterpriseServer.java:1491)
at com.wily.introscope.em.internal.Activator.startEM(Activator.java:116)
at com.wily.introscope.em.internal.Application.start(Application.java:27)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
at org.eclipse.equinox.launcher.Main.main(Main.java:1212)
at org.eclipse.core.launcher.Main.main(Main.java:30)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(DashoA10*..)
at com.zerog.lax.LAX.main(DashoA10*..)
8/06/13 06:36:51.042 PM AST [INFO] [main] [Manager.PostOfficeHub] Server listening for incoming default socket connections on port 6001
8/06/13 06:36:51.045 PM AST [INFO] [main] [Manager] Connection Initiator listening...
8/06/13 06:36:51.047 PM AST [INFO] [main] [Manager.MMHotDeployEntity] Will monitor /usr/sap/ccms/apmintroscope/deploy for new files every 60 seconds
8/06/13 06:36:51.048 PM AST [INFO] [main] [Manager] Introscope Enterprise Manager started.
log4j:WARN No appenders could be found for logger (com.wily.apm.em.monitor.support.util.TimingThreadPool).
log4j:WARN No appenders could be found for logger (com.wily.apm.em.monitor.support.util.TimingThreadPool).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN No appenders could be found for logger (com.wily.apm.em.monitor.support.util.TimingThreadPool).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN Please initialize the log4j system properly.
Regards,
Sam
Hi Billy,
There is only one entry WLY00001 in LMDB for standalone Wily.
We have updated to WLY and restarted Wily introscope also.
We are still getting the error.
Regards,
Sam
Hi Karthikeyan,
We have done the same.
Uninstalled Wily and Diagnostic Agent.
removed the entries.
Installed them and configured.
But still the error appears mentioning "Failed to establish connection to Isengard Server"
Regards,
Sam
Hi Divyanshu,
We have checked
1.Note 1773617 - SAP Remote Support Component log files report exception "Failed to establish connection to Isengard Server
As mentioned in the notes we are not able to access . It gives page cannot be displayed.
http://managinghost:59813/rsc.jnlp
we have tried managing host with the solution manager host. we hope 98 is the port of the diagnostic agent. we have tried with 98 and 96 ( no for diagnostic agent SMDA96).
Is there any configuration need to be done for accessing rsc.jnlp?
2.Note 1845926 - CA Wily Introscope Enterprise Manager does not start "Failed to bind to server socket"
6001 and 8081 ports are used only by Wily Introscope. Even then we have tried changing the port nos to 6005 and 8085. Even then the same error.
Regards,
Sam
Hi Jansi,
the status is as follow:
| 0SMD_PE2D | /BI0/E0SMD_PE2D | rows: | 244.120 | ratio: | 100 % |
| 0SMD_PE2D | /BI0/F0SMD_PE2D | rows: | 0 | ratio: | 0 % |
| 0SMD_PE2H | /BI0/E0SMD_PE2H | rows: 6.881.740 | ratio: | 100 % | |
| 0SMD_PE2H | /BI0/F0SMD_PE2H | rows: | 716 | ratio: | 0 % |
It looks ok, or ?
Kind regards,
Joern
Hi,
You can define a new logical component which includes the standby system in the landscape chain and replace the present logical component (with QA system) in the present project itself and activate the project IMG for the same and generate a new maintenance cycle for usage and once your system is ready you could again replace the old logical component but there is a drawback that the CD's can get effected if open in the old maintenance cycle. Hence you could complete them and perform the steps.
Hi Marius
I install the system at 2nd step with DNS Domain Name. I am not sure what it is. I need to enter our domain name or enter SAP's. The configuration is for connection between SAP and us, or customers and us. How do I configure it? What if we decide to use the connection outside the LAN?
By the way, if we need to set a port for connection between SAP and us, which port can I use? We have 40 and 80 port. Which one should we use or can I just use default one? Is it going to influence the installation process?
thank you and best regards
George
Hi,
I have the same problem - can you please post a link for the xml and the correct report? Thx!
Hi,
Thanks to the other posts, I found the solution:
Hope, this helps!