Multiple specific support teams selection for one category? is possible?
Hello guys, I can see that in the BRFPLUS there is a relation one to one from the category, to the support team, it is possible for my Service Desk to select in the CRM_UI from specific multiple...
View ArticleRe: CHaRM 7.1 API / BAPI
found the following api which looks promising ...cl_ags_crm_1o_api_sd
View ArticleRe: Incident Management- Authorization Restriction
Hi Jignesh, I have already added the parameter in user parameter id. BR,Khushboo
View ArticleRe: IT Service Management - Filter Message Processor based on Support team...
Hi Kamil, Thank you for your reply. I have already configured STD via BRF Plus.The notes which you are suggesting are different from my requirement. My requirement is when we click on the help field in...
View Articlewily Introscope Enterprise Manager 9 could not start service error "Error...
Hi Expert , I have installed wily Introscope 9.1.5.0 for my solution manger 7.1 on window server 2012 64 bit. Its successfully installed but I can't start service of Introscope Enterprise Manger . it...
View ArticleRe: Message Processor list based on support team selection
Hi Rinkal, Is your problem solved.I have the same requirement, but I am not getting any solution to this. BR,Khushboo
View ArticleHow to restrict user to create urgent change document from incident
Hi Experts, We have requirement to restrict End user to create follow up(Urgent change) from incident. We tried using authorization key but its allowing to create urgent document. Could anyone please...
View ArticleTwo Production system for CHARMS
Hello Experts, I have a scenario of Configuring charms for landscape where I have two production client system with Dev,Qua and Pre-prod.I want to know how my changes will move to both production...
View ArticleRe: wily Introscope Enterprise Manager 9 could not start service error "Error...
Hi Sanjiv, Paste the IntroscopeEnterprise log file. With RegardsAshutosh Chaturvedi
View ArticleRe: IT Service Management - Filter Message Processor based on Support team...
Hello,How your ppoma_crm configuration looks like ? Please share.BR,K.
View ArticleRe: EarlyWatch Alert in Solution Manager 7.1 SP12
Hello, It is likely you are hitting the bug described in the KBA 2055436 - After upgrading to SP12 Ad Hoc EarlyWatch Alert stops working / corrections in sap note 2055455 - SDCCN: Refresh session task...
View ArticleRe: wily Introscope Enterprise Manager 9 could not start service error "Error...
Hi Sanjiv, error 1053: The service did not respond to the start or control request in a timely fashionIssue could be related with your OS as well,try to share logs mentioned above. Regards,Gaurav
View ArticleRe: EarlyWatch Alert in Solution Manager 7.1 SP12
Hi B. Francois may have identified the issue, however you also don't seem clear on how session data is processed or if it is available to be processed. First you should ensure you have preformed all...
View ArticleRe: Reported By My Organization - not showing all the incidents, Solution...
there are a lot of unnecessary systems (9), they are deleted on service.sap.com in System Data Maintenance - Lists of deleted systems, why synchronization jobs are not deleting or marking them as...
View ArticleRe: Two Production system for CHARMS
Prakhar, Does below transport track works for CHARM? DV1 -> QA1-> PP1-> PRD->DV2 Maintenance Landscape DV2->QA2->DV1->QA1->PP1->PRD - Project Landscape ThanksSateesh.
View ArticleTransport Tracks in CHARM
Hi experts, Can below transport tracks works successfully in charm ?? DV1 -> QA1-> PP1-> PRD->DV2 - Maintenance Landscape DV2->QA2->DV1->QA1->PP1->PRD - Project Landscape I...
View ArticleRe: Diagnostics Agent version in HA environment
Hello!Many thanks!How can I be sure in case of switch of server from node A to node B that the Diagnostics agent will also automatically be switched on the other node? Therefore I was asking for the...
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Adding new field to BP transaction by append
Dear Community,I appended the structure BUS_RESULT_TC to be able to have "SAP Customer number" in BP transaction, VAR scenario. Any ideas which table should be appended also to store and read that data...
View ArticleRe: Diagnostics Agent version in HA environment
Hi Alex, Your SCS or ASCS services of solman will switch from node A to node B. Only you need to connect the DAA Agent to message server of solman. 1792080 - DIagnostics Support for High-availability...
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