Re: Merging 2 customer IDs in SOLMAN
Hi Giri, Jansi has attached jet the guide to setup the configuration that you need, remember that this guide is for VAR escenario, you are able to do that if you manager licenses of that customer or...
View ArticleRe: Connecting SMD Agents using Web dispatcher
Hi Magesh, I never see the connection trough web dispatcher for SMD. I use 2 options, MS (message server) or P4. both with or without saprouter (if you select with saprotuer, you will get a lot of...
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Re: Solman - e-mail to message creator when status changes - message sender...
Hi Vladimir, Go to transaction SPPFCADM Search for CRM_ORDER Application, and select the row Click on Define Action Profile and Actions Select the action profile that you have assigned to your...
View ArticleRe: Patching Solution Manager 7.1 to SPS12 SUM requires newer DBSL for ASE
Marco, did you find a solution to this error ?? I am running into same issue while upgrading new sol man 7.1 to sp12 . i even tried the new SUM patch 8, but same error.Also tried kernel 721 EXT but no...
View ArticleRe: charm - Administration header could not be found
My fault, this approach was so wrong. I tried to use same procedure that I was used to on solman 7.01 and it became obsolete in solman 7.1. Also in screenshot of my original post, you can see Change...
View ArticleRe: Charm - how to fix errors (no active task list / no maintenance cycle is...
transaction CHARM_CREATE is obsolete. In current solman almost all charm stuff is handled in webUI, transaction code SM_CRM or CRM_UI has to be used, it lets you to utilize new transaction types which...
View ArticleRe: Creation of hierarchy for material/service/service catalog products:...
Hi Team Please let me know if anybody can help here. RegardsRishav
View ArticleUPL- Historical Data Analysis
Hi All, I have activated UPL successfully and can see the data. My question is : Is there any way we can see Historical Data ? Right now I can see Data from the Day I have activated the UPL. Thanks,Bidwan
View ArticleRe: Solution manager 7.1 SP10 Enhanced Retrofit issue
Sateesh, any chance you have activated CSOL in your Maintenance DEV client (500) instead of Retrofit client (300) ? It looks like CSOL is fired off from 500. Please check.Elena
View ArticleRe: Install additional dialog instance error
I find the reason . I install the dialog instance with the old SWPM, so I can not install it. Then I download the new installation tool and it is ok now.
View ArticleBPMon : File monitoring not returning the correct result
Hi Experts, I have configured BPMon File monitoring in our environment. We are Solman 7.1 SP10.The issue is that when I validate the configuration it says that I have 15000 odd files matching the...
View ArticleTechnical Monitoring - Grey Metrics after SolmanHost exchange
Hi experts, we did exchange our solution manager host.After a challenge I could finish all the setup again and all managed systems are connected. However, now I have the problem that some metrics are...
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Re: Solman 7.1 Reporter not picked automatic while user create incident
Hi Raquel, I have tried with both the system (Managed & Managing System both) but the problem remain same.Reporter not showing in"search incident" RgdsSudarshan
View ArticleRe: Solman 7.1 Reporter not picked automatic while user create incident
Hi Daniel, Same activity has done but no luck ....Please help.I do n't why this is happening . RgdsSudarshan
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Setting the date Requested End in ZMCR
GOOD DAY!Please help with the date in CHARM (ZMCR). ZMCR- copy SMCR created using transaction AI_CRM_CPY_PROCTYPE.When settings the date "Requested end" we pointed out 3 days from the creation time...
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IRT/MPT Escalation when incident returns from Customer Action
Hello SAP experts, When an incident status is changed from New to Customer Action and then it went back to Sent to Support, an incorrect IRT/MPT warning/escalation is being appended in the User Status....
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setting the date Requested End in ZCRM
Good day! Please help with the date in ChaRM (ZMCR). ZMCR - copy SMCR created using transaction AI_CRM_CPY_PROCTYPE. When setting the date «Requested End» we pointed out 3 days from the creation time...
View ArticleRe: Technical Monitoring - Metric Sybase Performance
Disk performance I aleady monitor.But I would like to have one DB specific. I will check the extraktor of the db, maybe I can create a custom one.
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Re: Solman 7.1 Reporter not picked automatic while user create incident
Hi Sudarshan, First find out the Partner Function group , like it could be SDCR0001 - Requester , then check whether this partner function group is assigned to partner determination which should be...
View ArticleRe: EWA report not being generated - PLEASE HELP !!!
Hi Venkat and thanks for your reply! The connection is fine, I have even tried both connection and authorization tests.
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