Hello Elena,
Please check note 1659388 - ITSM: incorrect SLA calculation for time zones if it's valid to your SP Solman lvl.
Also check tcode COMMPR01 if respnose profile and service profile is provided.
BR,
K.
Hello Elena,
Please check note 1659388 - ITSM: incorrect SLA calculation for time zones if it's valid to your SP Solman lvl.
Also check tcode COMMPR01 if respnose profile and service profile is provided.
BR,
K.