Hi PK
There is no tool for moving the SLFN documents from one solman to the other. The only option to keep the already created tickets is to upgrade the the existing solman system to release 7.1.
In SOlman 7.1 SM* transaction types are comming so during the upgrade we don´t make any changes to the old transaction types like SLFN, so the upgrade should not change your current configuration in solman 7.0 for incident management.
You will not have any impact on Service Desk when using the old transaction type SLFN.
So there can be only one recommendation for your situation:
Perform an UPGRADE and please don't go for a fresh installation with data migration afterwards.
There is no easy transfer of CRM document (as incidents, change requests, issues, top issues, ...) available.
Advantages of the upgrade:
- standard procedure
- configuration and data is available after the upgrade
The solman 7.1 is coming with new transaction types that you need to customizing and it is not touching the old transaction types existing in solman 7.0.
Please, take a look at this:
http://scn.sap.com/docs/DOC-30133
Also check below note which answers few FAQ's:
1567003: FAQ: ST710 Incident Management Frequently Asked
Check below Wiki as well:
http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM
(all in one line)
And select Configuration Guide - Application Incident Management
Also check the External Service Desk Functionality.
Please follow the path to the nodes listed below.
SAP Solution Manager Implementation Guide
SAP Solution Manager
Capabilities (Optional)
IT Service Management
External Integration
Service Desk
External Service Desk
Thanks
Vikram